Privacy Policy

1. Introduction

MoxumAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call recovery platform and related services (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, phone number, and company name provided during registration or contact form submissions.
• Call Data: Phone numbers, call recordings, transcripts, duration, timestamps, and AI-generated summaries related to calls handled through our platform.
• Business Information: Industry type, average ticket value, and estimated call volume used to configure and optimize your AI agent.
• Usage Data: Log data, IP addresses, browser type, pages visited, and interaction events within our dashboard.
• Integration Data: Webhook URLs and third-party service identifiers (e.g., Retell AI agent IDs, Zapier endpoints) needed to connect our platform to your tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Train and personalize your AI phone agent.
• Generate call summaries, transcripts, and revenue recovery metrics.
• Send transactional and service-related communications.
• Respond to inquiries and provide customer support.
• Improve our platform through aggregate analytics.
• Comply with legal obligations.

4. Call Recordings and Transcripts

Our Service processes phone calls on your behalf. Call recordings and transcripts are stored securely and used solely to generate summaries and analytics visible in your dashboard. You are responsible for ensuring that all parties to calls handled through our platform are notified of and consent to recording, as required by applicable laws in your jurisdiction (including two-party consent states).

5. Sharing of Information

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., AI voice processing, cloud hosting, analytics), bound by confidentiality obligations.
• Integrations You Authorize: When you connect third-party tools (e.g., Zapier, CRMs), we transmit relevant call data to those endpoints per your configuration.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, with appropriate confidentiality protections.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained for up to 12 months by default, after which they are deleted unless you request otherwise. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Data portability (where applicable under GDPR or CCPA).

To exercise any of these rights, please contact us at the address below.

9. Cookies and Tracking

We use cookies and similar tracking technologies to maintain session state and gather usage analytics. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: